Return & Refund Policy

Effective Date: 19-02-2026

At MYZ Store, we value our customers and aim to provide quality products. Please read this policy carefully before making a purchase.

By placing an order with MYZ Store, you agree to the terms outlined below.

1. Refund Policy (No Cash Refunds)

We may collect the following information:

• MYZ Store does NOT offer cash or bank refunds.
• Approved refunds will be provided in the form of a product replacement or a store voucher only.
• Refunds will not be issued to the original payment method.

2. Eligibility for Refund, Exchange, or Voucher

Refunds (as product or voucher) or exchanges are accepted only if:

• The product is damaged, defective, or incorrect
• The issue is reported within 24–48 hours of delivery
• The product is unused, unwashed, and in its original packaging
• Original tags, labels, and accessories are intact

Requests submitted after the allowed time will not be accepted.

3. Non-Eligible Items

The following items are not eligible for refund or exchange:

• Items damaged due to misuse or negligence
• Products without original tags or packaging
• Sale or clearance items (unless damaged or incorrect)
• Personal or hygiene-related items (if applicable)

4. Refund Options

Once a refund request is approved, MYZ Store will offer one of the following options:

1. a) Product Replacement

• Replacement will be sent for the same or similar product (subject to availability).
• If the replacement product is of higher value, the customer must pay the difference.
• If the replacement product is of lower value, the remaining amount will be issued as a store voucher.

1. b) Store Voucher

• Voucher can be used for future purchases at MYZ Store only.
• Vouchers are non-transferable and cannot be redeemed for cash.
• Voucher validity: 90 days from the date of issue.

5. Exchange Policy

• Exchanges are allowed only for equal or higher value products.
• Price differences must be paid by the customer.
• Exchanges are subject to product availability.

6. Return Process

To request a refund or exchange:

1. Contact us via email or WhatsApp within 24–48 hours of delivery
2. Provide:
   • Order number
   • Reason for request
   • Clear photos or unboxing video

Requests will be reviewed and responded to within 2–3 business days.

7. Return Shipping

• If the issue is due to MYZ Store’s error (damaged, defective, or incorrect item), return shipping will be arranged by MYZ Store.
• In all other cases, return shipping costs will be borne by the customer.
• Items returned without approval will not be accepted.

8. Order Cancellation

• Orders may be cancelled before dispatch only.
• Once dispatched, orders cannot be cancelled.
• Cancelled orders will be resolved via product replacement or store voucher only.

9. Policy Abuse

MYZ Store reserves the right to reject claims or block future orders in cases of:

• False or misleading claims
• Repeated misuse of refund/exchange policy

10. Policy Updates

MYZ Store reserves the right to modify this policy at any time without prior notice.
Changes will take effect immediately upon being posted on our website.

11. Contact Information

For refund, exchange, or policy-related questions, please contact:

Email: myz@myzstore.pk
WhatsApp / Phone: 0325-7522111
Working Hours: Monday – Saturday, 11:00 AM – 7:00 PM